Your satisfaction is key to our success.
Any request for exchanges or refund (due to faulty), must be submitted within 14 days following the day you receive your package.
- EXCHANGE ON ITEMS
- SALE ITEMS
Should you discover that the article received differ to the goods you have ordered nor true to size, an exchange or a return for a credit note can be requested. Please note that due to the limited stock for every collection, all exchanges are subject to availability. Upon receipt of the returned article, the articles will be assessed
against the following requirements:
1 – The original purchase invoice is provided as proof of purchase 2 – The articles are in saleable condition, meaning that they have not been worn,
washed or damaged and in their original packaging with all tags attached
3 – The articles are different to the goods you have ordered
If the above exchange requirements have been met, our team will get in touch with you to confirm the exchange, and (if applicable) offer your credit note. You will be informed if there is any differences in cost associated with your exchange request. On the contrary, if our team believes that the item does not satisfy one of the said requirements, the article will be sent back to you and a shipping cost will be applied.
To request an exchange / return, please submit your request to firstname.lastname@example.org,
with the your order number as well as a reason as to why you wish to return or exchange your
purchase, and if applicable the desired colour / size. Once we confirm the receipt of your request, please return the article to the following address:
PO BOX 1082
RŪPAHAUS is not liable for the loss or damage of items in return transit; therefore it is advised that the article is returned to us using a traceable delivery method (e.g. registered post / courier) and keep record of your tracking number to ensure a safe and documented delivery.
However if you have received a faulty item, you are welcome to request for a full refund, given that after the assessment of the article we are unable to fulfil the submitted order due to stock availability. With this, we promise to then provide you with a full refund, excluding the original cost of shipping. The refund will only
be made to the original purchaser’s original method of payment and a confirmation email will be provided.
All SALE items are final and are not eligible for exchanges or refunds unless deemed faulty.
This includes sample sale goods.
Articles purchased from our sample/seconds sale may or may not have imperfections, including stains, size discrepancies, etc. When purchasing from the Sample/Seconds Sale, please keep in mind that the goods cannot be returned or exchanged.