Returns & Exchanges

If your conscious fashion choice doesn't bring you joy within 14 days, we offer free exchange and easy return.

Because we believe in rewarding your commitment to sustainable style and want every purchase to be a source of happiness and satisfaction.

AnswerAny request for exchanges/returns of full priced items must be submitted to customercare@rupahaus.com within 14 days of receiving your order. Please include your order number and reason for exchange/return, and if applicable the desired colour / size in your submission.

Returns will be processed within 5-7 working days of arriving back to our warehouse. Refunds will be processed via your original payment method and store credit will be issued as a gift card valid for 12 months.

Please note only store credit will be offered for change of mind.

Exchange/Return submission will be accepted and confirmed via email. Any differences in cost associated with your exchange request will be notified via email.

All items must be returned clean, with no makeup/deodorant/perfume stains and odour, unworn and unwashed, with all tags attached.

All exchange/return will be assessed upon return, should our team believes that the item does not satisfy this T&C, the item will be sent back to you and a shipping cost will be applied.

All exchanges are subject to availability due to the limited stock available for every collection. If the item you were hoping to exchange for is sold out, a refund will be issued via your original payment method.

Australia
Shipping labels will be provided for all AU returns and we will deduct a flat fee of $10.00 from your refund or store credit at the time of processing to cover the return shipping label cost. A free shipping label will be provided for Exchanges.

International
No return shipping label is available for worldwide Exchanges/Return. RŪPAHAUS is not liable for the loss or damage of items in return transit; it is advised that the article is returned to us using a traceable delivery method (e.g. registered post / courier) and keep record of your tracking number to ensure a safe and documented delivery. For exchanges only, we offer 10$ credit towards your next purchase.

Once we accept and confirm your submission, please return the article to the following address:

RŪPAHAUS
PO BOX 1082
Booragoon 6954
Western Australia

We encourage you to return your order in its original compostable satchel.

RŪPAHAUS is not liable for the loss or damage of items in return transit; therefore it is advised that the article is returned to us using a traceable delivery method (e.g. registered post / courier) and keep record of your tracking number to ensure a safe and documented delivery.

All of our pieces have been carefully handcrafted by our artisans and every online order is thoroughly assessed by us prior to dispatch.

However in the rare occasion where you have received an incorrect item or that you believe to be faulty, please notify customer care within 5 days of receiving your order with photos and a brief explanation of the issue so that we can find a resolution for you.

We reserve the right to replace an item we deem to be faulty as a first resort. Damages resulting from normal wear and tear, by accident or through misuse will not be considered faulty. 

All SALE items are final and not eligible for exchanges or returns.  When purchasing from the Sample/Seconds Sale, please refer to the product descriptions for details, as they may have imperfections, including stains, size discrepancies, etc.